Legal Questions Visitors Ask Us
We collect your name, email, phone number, date of birth, and address for account verification and fraud prevention. We also record your payment methods (DANA, OVO, GoPay, QRIS details) and transaction history. This data is used only for account operations, withdrawals, and compliance with regional regulations.
Yes. Go to Settings > Legal & Privacy, then select Download My Data. We will email you a file containing all personal information we hold within 7 business days. You can use this to understand what we store and to transfer to another service if you choose.
Before sending funds to your DANA, OVO, GoPay or QRIS account, we check your identity against your account details and flag any mismatches. Large withdrawals may trigger extra verification steps. This protects both your account and the integrity of our platform.
Only you and our authorized support and finance teams can access your account. We share payment details only with the payment processor necessary to clear your transaction. We do not sell your data to advertisers or third-party marketers.
When you close your account, any remaining balance must be withdrawn first. We then anonymize your personal data within 30 days, but we keep anonymized transaction records for 7 years to comply with local financial regulations. You can request account closure via Settings > Account > Close Account.
Where local law permits, we offer access to our full lobby. Access depends on local law in your jurisdiction. If you have doubt about eligibility in your region, contact support; we can clarify what is available to you based on your location and current regulations.
Active account data is kept for the lifetime of your account. Once closed, we retain anonymized transaction records for 7 years for regulatory compliance, but delete all personal identifiers within 30 days. You can request earlier deletion where local law permits by contacting support in writing.
